Terms of Service
Last Updated: October 8, 2026
Welcome to Appliance Care! This website and our repair services are operated by Appliance Care LLC (“Appliance Care,” “we,” or “us”). These Terms of Service (“Terms”) govern your use of our website https://www.dmvappliancecare.com and our appliance repair services. By accessing our website or using our services, you agree to these Terms.
1. Services Offered:
Appliance Care provides professional repair services for home appliances, including but not limited to:
▪ Refrigerators
▪ Dryers
▪ Washers
▪ Garbage Disposals
▪ Stoves & Ovens
Our services are available in designated service areas. We reserve the right to refuse service at our discretion.
2. Booking and Appointments
▪ Service appointments can be scheduled through our website, phone, or email.
▪ You must provide accurate information about your appliance issue for a smooth repair process.
▪ We reserve the right to reschedule or cancel appointments due to unforeseen circumstances.
3. Pricing and Payments
▪ Service charges vary based on the type of appliance and required repairs.
▪ A $130 diagnostic fee is charged when you book. If you approve the repair, the $130 is credited toward the repair cost.
▪ Payment is due at the time of service unless otherwise agreed upon.
▪ We accept major credit/debit cards and other secure payment methods.
▪ If additional parts or repairs are needed, we will provide a cost estimate before proceeding.
4. Cancellations and Rescheduling
▪ You may cancel or reschedule an appointment at least 24 hours before the scheduled time.
▪ Cancellations within 24 hours of the appointment may be subject to a service fee.
5. Warranty and Liability
▪ Repairs are warrantied for 30 days, covering both parts and labor, starting on the date of service.
▪ Our warranty does not cover:
∘ Issues caused by improper use, neglect, or further damage after the repair.
∘ Repairs performed by third parties after our service.
▪ We are not liable for any indirect, incidental, or consequential damages resulting from appliance failure.
6. Customer Responsibilities
▪ Ensure that appliances are accessible and ready for repair.
▪ Provide a safe working environment for our technicians.
▪ Inform us of any hazards related to the appliance or its surroundings.
7. Use of Website
▪ You agree not to use our website for any unlawful or harmful activities.
▪ Unauthorized use, including hacking, data scraping, or distributing malicious software, is strictly prohibited.
8. Privacy Policy
By using our services, you acknowledge and agree to our Privacy Policy, which explains how we collect and use your personal information.
9. Third-Party Links
Our website may contain links to third-party services or websites. We are not responsible for their content or privacy practices.
10. Changes to Terms
We may update these Terms from time to time. Continued use of our services after any modifications indicates acceptance of the new Terms.
11. Governing Law
These Terms are governed by the laws of the Commonwealth of Virginia, without regard to its conflict-of-law rules. Any dispute arising from these Terms or our services will be resolved in the state or federal courts located in Virginia.
12. Contact Information
For questions or concerns, contact us:
📧 support@dmvappliancecare.com
📞 (703) 991-2298
📍 2905 Preston Ave, Alexandria, VA 22306, United States
By using Appliance Care, you agree to these Terms. If you do not agree, please refrain from using our services.